Effective Date: July 2, 2014
Welcome to Local Roots Inc., (the “Company,” “Local Roots,” “LR,” “we,” “our,” or “us”). Local Roots is a delivery platform that directly connects local farms and local artisans with consumers in metropolitan areas across the country.
- INFORMATION WE COLLECT
- OTHER INFORMATION WE COLLECT
In addition to any Personal Information that you choose to submit to us when signing up, our third parties and we also collect information as you access and interact with our Service, “Usage Information.” We may automatically collect certain types of information each time you access our Service. This information may include your internet service provider’s address, your IP address, the web page from which you came from, your web browser software, the type of handheld or mobile device used, geo-location, the time of day, among other information we collect to enhance or otherwise improve our Service for you. In addition, we may collect a record of your activity or your “clickstream” while visiting our Service, and we may use web beacons, match scripts, pixel tags or similar technologies that allow us to know if a particular web page or application was accessed and utilized. This Information is collected for the purposes of maintaining the quality and operation of the Service, as well as to provide general statistics regarding use of the Local Roots website and applications. We may also use this information to create data analytics for which features are most popular and useful to users, as well as investigate fraud, chargeback, or other matters. We may also use this information to customize the content or services on the Service for you.
- INFORMATION WITH THIRD PARTIES
- USAGE OF INFORMATION COLLECTED
Our primary goal in collecting your Personal information or Usage Information is to provide you with an enhanced experience when using the Service. Based upon the Personal Information you provide us when registering for an account, we will send you a welcoming email to confirm your username and password. We will also communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email, telephone, SMS or text message, in accordance with your wishes.
We may use your information to closely monitor which features of the Service are used most, to allow you to view your order history, process your credit card information on a secure page, view any promotions we may currently be running, and to determine which features we need to focus on improving, including usage patterns and geographic locations. We use the information collected to serve you depending on your device type, for troubleshooting, and in some cases, marketing purposes.
We may use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our Service. We will also send you strictly service-related announcements when it is necessary to do so – when our Services are temporarily suspended for maintenance. We may use your Personal Information or Usage Information in the following ways:
- To process your registration with the Service, including verifying that your information is valid
- To improve our Service, to customize your user experience with the Service, and to serve you specific content most relevant to you
- To send you information regarding products or services available from Local Roots
- To contact you with regard to your use of our Service, and in our discretion, changes to our Service and the Service’s policies
- For inclusion into our data and statistical analytics
- For internal business purposes
- HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?
- YOUR CHOICES REGARDING COLLECTION AND USAGE OF YOUR INFORMATION
We sometimes send emails to our members and inform them of special offers, invite them to participate in our surveys, and/or to provide information about the Service. You can always choose to opt out of such emails and push notifications by clicking “Unsubscribe” option included in our email or you may alert us using firstname.lastname@example.org. You may view, correct, or edit your Personal Information that you provided to us by logging into your account with us, or sending us an email at email@example.com.
- INFORMATION SECURITY
Local Roots takes reasonable measures to protect your Personal Information from unauthorized use, access, or disclosure, and we ask that you keep all of your passwords strictly confidential. Although we have implemented measures, which we believe are reasonable in light of industry standards to secure Personal Information collected on our Service from accidental loss or from unauthorized access, use, alteration or disclosure, we cannot guarantee that unauthorized parties will never be able to defeat those measures, or use Personal Information for improper purposes, nor can we guarantee that our information storage technology, or the transmission over the Internet of data that includes your Personal Information, will be 100% secure. We do not request your password, username, credit card information, or other Personal Information through e-mail.
We cooperate with law enforcement officials and government agencies to enforce and comply with the law. As a result, we may access, use, preserve, transfer and disclose your information (including Personal Information) to third parties such as government or law enforcement officials as we determine reasonably necessary and appropriate. We may do this in cases where we:
- Protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to online and mobile Services
- Protect the safety, rights, property or security of the Company and our Service
- Protect the safety of the public for any reason
- Satisfy applicable laws, regulations, and governmental requests
- Prevent address, security, and technical fraud
- Prevent illegal activity
- HOW DO I CHANGE MY INFORMATION AND WHAT IF I CANCEL MY ACCOUNT?
You are responsible for the accuracy of the information you submit to us, such as your contact information and your delivery location as part our account registration. If your Personal Information changes, or you no longer desire our Service, you may correct, delete or amend information by making the change in your account page or by contacting us through firstname.lastname@example.org. We will make your requested changes in a reasonable amount of time. You may also cancel or modify the communications that you receive from our Service. If you wish to cancel or request that we no longer use your information to provide you our Service, please contact us through email@example.com. We will retain your Personal Information and Usage Information (including geo-location) as long as your account with our Service is active and as needed to provide you with our Service. However, even after your account has been terminated, we will retain your Personal Information and Usage Information as needed to comply with our legal and regulatory obligations, investigate or prevent inappropriate activity, and for other business reasons.
- CONTACT INFORMATION
- Email us at firstname.lastname@example.org. We usually reply within 24 hours.
- Call our customer service number at 888-628-6609 ext. 0.
For all other inquires, please email: email@example.com